​A selection of comments from parties and their advisors who have retained Jon to act as mediator.

“Very impressed with Jon. Intelligent and personable….”

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“My client was immediately put at ease and convinced that Jon was a trustworthy neutral…”

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“…very insightful, very focused, very effective…”

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“..client is very pleased…..and I think you’ve gone a long way towards restoring their faith in mediation!’

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“…thank you for your assistance in resolving this dispute. It’s a bit of a cliché to say it, but I really didn’t think it could be done! I have already passed your name on, and would recommend your services without hesitation.”

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“Very good. Relaxed atmosphere but kept things moving. Achieved a breakthrough when all hope seemed lost.”

“…for your persuasive powers, charm and patience I am truly grateful.”

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“Jon Lang is an excellent mediator. Kept this one alive when others would have given in. Retains a nice affable manner even when put underpressure. Has a nice understated nature which really works.”

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“Jon was excellent – he kept us focused on the key issues that would lead to settlement.”

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“Impressive – struck exactly the right note…”

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“First class. Handled the issues very well and grasped them quickly. Easy-going style was of benefit to putting the clients at ease. Never in doubt from the first meeting that we would reach a settlement.”

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“It was a fascinating illustration of mediation in action. The result achieved was one that no court would have been able to order.”

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“He grasped what were the live issues impressively quickly.”

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“Brilliant. Clearly wanted to do what he could to make it settle and I felt that he was really looking for a solution to the sticking points (even when at one point it seemed there was no way around them!).”

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“I would definitely recommend him and use him again.”

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“Jon did an excellent job of assisting the parties in presenting their positions and in negotiations that ultimately led to a successful conclusion.”

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“…efficient, client friendly and well prepared…”

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“Sensitive formal informality – a reflection of seasoned experience.”

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“Thanks again for your help – we and the clients appreciate the great work you did”

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“Jon is one of the best mediators I have used. More pro-active than any other mediator I know. Will definitely be using again.”

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“He was very proactive in sourcing local law firms to sign stat decs necessary as part of the settlement agreement.”

“Very supportive and pro-active … pre-mediation.”

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“The mediation was successful…..This was a remarkable achievement given the grave reservations….at the start of the process.”

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“The mediator worked hard with the parties to get a result. His comments in the plenary session were well thought out.”

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“Jon was great, as always. He has a relaxed manner and gains the parties’ trust quickly. He is innovative in looking at ways to resolve disputes.”

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“Thank you for all your hard work yesterday, and for your unfailingly good humour and patience. It was not an easy deal to broker.”

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“The service you provided was exceptional…resulting in the resolution of this matter.”

“Jon was very personable, easy to understand and took control of the process throughout. He was very proactive in sourcing local law firms to sign stat decs necessary as part of the settlement agreement.”

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“…..my clients were delighted with the outcome. I found the process fascinating…”

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“…worked tirelessly, with humour and ingenuity, at trying to find a solution with which both sides could live.”

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“Was happy to test and push back on some legal arguments without being overly evaluative. Explained the process well to the lay clients and won their trust. The mediation worked well.”

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“Kept momentum going at all times.”

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“It was a success and Jon Lang was excellent…helped us secure a result…very positive and very commercial.”

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“Jon Lang is excellent, cheerful, consistent, professional and persistent!”

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“Very professional, good grasp of the issues and engineered some very good discussions of the key issues.”

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“….parties found Jon to be a mediator they could work with, someone who could keep up momentum, even at the difficult times….. We liked his style of reality testing and his robust but friendly and equable manner, which ensured that the mediation was not just managed properly with no time being wasted, but that the parties became more and more deal focused as the day went on, culminating in settlement.”

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“…subtle and effective…”

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“…were very impressed with Jon as a mediator…I have also been expressly asked by my clients …to pass on their gratitude to him…Would definitely use him again.”

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“…came up with some very good creative suggestions on how we might go forward.”

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“…very good…..very well prepared…”

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“…impressed by your mediation skills and will definitely recommend you in the future.”

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“Jon is a very pragmatic person, able to deal with argumentative parties very well and still maintain a productive and co-operative atmosphere. His style is very amiable and relaxed, which is very well suited to the role he has to perform. We would recommend him.”

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“A very effective mediator who was skilfully able to convince the parties to compromise and ultimately to reach a sensible commercial resolution.”

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“Jon showed a clear understanding of the facts in issue…. and was able to give helpful guidance to the parties and their solicitors. We would certainly recommend his appointment as a mediator in the future.”

“He worked hard, and no time was wasted…”

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“Excellent mediator. Fully understood position and took time to get client to address issues. Facilitated a settlement from entrenched parties.”

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“Thank you very much for your help today in making it happen. Much appreciated and impressive…”

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“”First rate.”

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“It was extremely important that you were able to build a rapport with the individuals on each side and so diffuse what might otherwise have been an extremely volatile situation. I would not hesitate to recommend you as a mediator.”

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“He created a lot of momentum and enabled some significant changes of position.”

“…calm and pleasant manner”

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“Jon was excellent as always. I would not hesitate to use him again on other commercial disputes or recommend him to my colleagues.”

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“…conducted the mediation positively.”

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“…was able to get to the nub of the relationship…and move things along”

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“I am writing to express my sincere thanks for all of the hard work and effort that you put in in the cause of delivering a resolution in this matter. …….. impressed by your … genuine dedication to the process and by the fact that it was such a pleasure to deal with you”

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“…used his personal charm and diplomatic qualities to aid the process throughout”

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“….moved the process along with speed and care”

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“I think the mediator’s approach was exactly right”

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“..brought the key decision maker of each side together from an early stage…a shrewd move that worked well.”

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“…he was thoroughly prepared, got to grips with the issues and built rapport with both parties.”

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“Jon is an excellent mediator. Very practical, incisive and persuasive.”

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“…we were impressed. He was affable, fair, grasped the issues and quickly identified where a deal could be done.”

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“Of particular note was his ability to know when to leave us alone and when to come back and assist with the discussion. He had an almost preternatural sense of timing…”

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“I can’t thank you enough for all your help and guidance prior to the mediation…”

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“Thank you once again for all your hard work on Friday. I’m very pleased we were able to get an agreement.”

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“…very good, friendly, very well prepared…”

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“I would just like to express our thanks for the way in which you conducted the recent mediation…appreciate your patience as it achieved a resolution and an end to what has been an extended dispute.”

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“Jon did a very good job in a case where there was a lot of distrust and bad feeling”

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“The fact that such substantial progress was made….is purely as a result of his skills as a mediator…”

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“Your appreciation of the personalities and subtle approach to getting the best out of them made all the difference, not only bringing settlement but bringing it much earlier than might otherwise have happened.”

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“Excellent – …got us there. Jon’s sense of humour was much needed and an added benefit.”

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“Jon – thank you also for your considerable efforts yesterday and achieving an outcome”

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“…thanks for recommending Jon Lang for the mediation on Tuesday. He did an excellent job.”

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“Very good. Was able to help the parties reach an agreement. Helped both parties to understand each others’ views.”

“Jon was very personable…and took control of the process throughout.“

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“Very good mediator. Kept momentum going at all times and helped the parties focus on the issues of the day.”

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“…very effective..”

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“Jon is very measured and constructive. Keeps things moving well.”

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“Jon was great throughout…We wouldn’t hesitate to recommend him or use him again.”

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“…extremely …patient and proactive. Friendly and easy to work with.”

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“Very efficient. It was obvious that Mr Lang had read thoroughly into the papers. ….would recommend Mr Lang for use in other mediations.”

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“Very skilful…”

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“…helpful suggestions… Easy to talk to but not wet. Very happy to use Jon’s services again.”

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“…very effective and user friendly….”

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“Good facilitator. Drove forward to ultimately achieve a good outcome.”

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“…appreciated where focus needed to be concentrated…”

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“….provided useful input and ideas throughout the day.”

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“Really excellent. Good-humoured and sensible throughout.”

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“Very good; did what it took to get the deal done. Jon was very good with clients, helping them in a variety of ways to get an acceptable position.”

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“Jon was very good at getting the parties to engage at a commercial level, promoting direct commercial discussions between principals…”

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“Very good. Personable, discreet and effective…”

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“Jon was good with our client. He had their confidence and an easy manner. Jon ….had clearly read the papers and called us both before and after the mediation. We would use Jon Lang for professional negligence work.”

“…handled very well by Jon.”

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Jon was excellent. We don’t know how he did it ….”

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“Listened to what we wanted out of the day.”

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“I had known Jon as mediator on two previous occasions. I remembered him as being effective and building good rapport. I was not disappointed on this occasion.”

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“Very good. Mr Lang had an excellent rapport with the client and kept things moving throughout the day.”

“Practical and pragmatic.”

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“Helpful, calm and very professional.”

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“Good grasp of issues. Sensitive engagement with clients.”

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“Jon was really excellent – as always!”

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“Jon was excellent. He was understanding of our client’s point of view, patient with the language requirements, but also firm and realistic about what was likely to lead to a settlement.”

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“Jon was excellent. He handled things very well and has a good sense of humour. He built up a good rapport with our clients which was helpful and important.”

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“Thank you for your hard work at the mediation yesterday which was very much appreciated by our team.”

“Jon is an excellent mediator – I have every faith in his abilities.”

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“Jon Lang is extremely professional in his approach, which is appreciated. His desire to move matters forward to achieve a settlement was excellent.”​